General discussion

If you live on an estate with a local community centre, we'd love to hear from you! Community centres can bring a host of different activities and services to residents, and we want to improve the centres and the services that are offered.

If you have a local community centre on your estate, please share below how you would like to see this used, or offer any suggestions for improvements. 

You can also find out more information about your local centre, including room hire, by visiting the One Housing website, or emailing us at residentenagements@onehousing.co.uk 

We've had record breaking temperatures this summer, and with the hot weather set to continue, here are our tips for staying cool in the heat:

• Stay hydrated! In the hot weather it's essential that you drink plenty of fluids, especially water 
• Try to avoid being in the sun between 11am and 3pm, when UV rays are at their peak 
• If you have to be outside, make to use a high SPF to protect your skin
• Keep curtains shut to block out the heat
  
  

Keep an eye out for the signs of heatstroke, which can be dangerous. There's lots of information on the NHS website about how to spot heatstroke, and what to do if you or someone you know is unwell.

We'd love to hear your thoughts and ideas on how to stay cool in this weather. Do you love the warmer climate, or are you waiting for cooler weather?

Whether it's income support, local issues, or anything else, we'd like to find out more about what you'd like to talk about on this site.

This will help us to ensure that One Community contains information that really matters to you.

Share tips and advice for managing money, including budget planning, reducing your gas and electricity bills, and getting the best deals at the supermarket.

With the summer holidays fast approaching, we’d love for you to share your tips and advice on how to entertain your children whilst on a budget. Whether you have ideas on low-cost activities you can do at home, or tips on how to make the best of the great outdoors, we want to hear them!

I have many years ago submitted a transfer . As my health has suffered badly recently.. and  my flat is tiny . When i have seizures i end up smashing my head against the walls as the flat is that small ans whenever i phone up . I can’t remember her she says she has just taken over and theres piles and piles of transfers that haven’t been dealt with . What else can i do 

I have received the finalised service charge account for 3 fiscal years starting from 2019/20 to 2021/22. Altogether, I have overpaid £1,400, but the Head of Income is refusing to refund my money and wants to offset this against the future years service charge. Based on the current annual service charge that I am paying it will take over 5.4 years for the overpaid service charge to be fully utilised. I had suggested compromised whereby my overpaid service charge money can be transferred to my rent account so that it can be offset against the future rent charge but this too was ignored without providing a reason.

I am interested to see how many folks are using this forum. Scoulding House Mellish Street Energy bills went up 5 fold, Have any other residents challenged this increase? I also wonder if others consider the lack of factual information regarding the interwoven companies involved in communal gas and electric supply is a cause for concern. If nobody cares so be it. I have over the last two months implemented my quest for information to explain this egregious increase using the ask@onehousing.co.uk email route.

One housing uses very unprofessional handyman. Over the last year I had 5-6 issues in repairs. But none of the issues been sorted . They had to come again and again still never resolved.

1. Drainage blockage  they said they will arrange jet wash to unblock never been done. whole back garden is under flooded and bed smell. 

2. Front door and rear doors roller need change after 7 months some one arrived and just changed front door but still outstanding rear patio door.

3. Shower room water drain pump went one year ago. They replaced the pump but this pump dose not throw the water, I complained several time , handy man keep coming and cleaning the pipes. I told them is the pump it self not throwing water. Never take my suggestion. Now pump completely gone. And I have no facility for shower. 

4 bathrooms tap washer gone, I bought a new tap and I told handiman to change, but he didn’t change and just replaced head , now tap is very tight and hard to use. 

For residents struggling with the cost of living here are some offers worth looking into.

Disability Grants

If you or someone you live with has a disability, there's a website that lists all the charities and trusts that provide funding towards the high cost of disability equipment, holidays, days out, and much else besides. Check out Disability Grants today.

Thames Water

London residents, Thames Water offers support to customers struggling to pay their bills. If you’re living on a low income, the ‘WaterSure’ or ‘WaterHelp’ schemes may be of interest. Eligibility criteria apply. To discuss your options call Thames Water on 0800 009 3652.  

Broadband bargains

Residents in receipt of benefits may be able to save money on their broadband by switching to a social tariff - special affordable deals that are cheaper than standard broadband tariffs, starting at just £12 a month. Learn more about what each provider offers and how to switch to a social tariff.