One Housing news
Keep up to date with the latest issues affecting One Housing residents.
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Reminder – Rent texting is live
We want to help you keep on top of your rent payments so if you miss a payment, we’ll send you a text reminder to make sure you don’t fall behind.
If you need any help or support from our Welfare Benefit Advisors, please contact us on 0300 123 9966 to speak to a member of the team.If you need to make any changes to your direct debit mandate, please call 0300 123 9966 and your account advisor can do it for you over the phone.
Your rent account can be viewed on your MyOneHousing account. If you need to update your contact details, please log in here.
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One Housing and Riverside Partnership Customer Update – May 2022
In the latest update to Riverside and One Housing customers, we tell you about progress made on our pledge to improve the livelihoods of customers, the range of help and support available to you and your family in these challenging time, as well as opportunities for you to transfer to a different home across Riverside and One housing if you wish.
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Update your Universal Credit journal account with your new rent and service charges
If you receive Universal Credit to help you pay your rent, please don’t forget to update your Universal Credit journal account on Friday 1 April if you pay monthly or Monday 4 April 2022 if you pay weekly, with your new charges.
You will receive a ‘to-do’ action notification through your Universal Credit account (called the ‘journal’) that will be titled ‘Confirm Your Housing Costs’. Please log in and confirm your housing costs.
If you pay service charges, please ensure you let the Department of Work and Pensions (DWP) know which charges are eligible for housing costs support and which charges are not eligible. You can find the details in the Service Charge and Rent Review booklet sent to you last month.
Please don’t make the updates before April 2022 and don’t submit the verification more than once as this will cause issues with your claim. If you have any questions, please contact Universal Credit through your online journal account, or through the Universal Credit Helpline on 0800 328 5644.
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One Housing and Riverside Partnership Customer Update – February 2022
At the start of December 2021, Riverside and One Housing entered a new era, forming a partnership which has seen One Housing Group join The Riverside Group as a subsidiary.
Both organisations, Riverside and One Housing Group, continue to operate in the same way – there is no immediate change for customers.
That said, Riverside and One Housing teams are beginning to meet to discuss how they can potentially work together in the future to improve services for customers, as part of a journey to full integration by December 2023.
Richard Hill, Chief Executive of One Housing, is leading on co-ordinating that work.Please follow the link below to learn more.
