Category Riverside Show all
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Riverside and One Housing complete Transfer of Engagements
In December 2021, One Housing became part of The Riverside Group and in November 2022 we announced our intention to accelerate our legal integration through a process known as a Transfer of Engagements.
Following consultation with One Housing residents and approval from the One Housing and Riverside Boards and One Housing shareholders, the Transfer of Engagements is now complete.
As of 1st April 2023, Riverside has become the legal landlord of previous One Housing residents and the legal employer of staff at One Housing, with all assets and liabilities having transferred to Riverside. However, for the time being, we will continue to use the name ‘One Housing, part of Riverside’ as a trading name, when communicating about our services to former One Housing residents. You will continue to see this on office signs, uniforms and some of our literature.
As part of the proposed transfer, we ran a consultation with residents which was overseen by a Resident Task and Finish Group and conducted by an independent survey organisation.
541 residents responded to the survey with almost 7,000 residents taking the time to review the information on our website or via email. Only a quarter of residents told us they were not in favour of proceeding with the Transfer of Engagements.
This is a major milestone on our integration journey which is bringing the organisations together over the next few years. This will mean that we can deliver better, more cost-effective services to our residents with common standards and processes.
Significant progress has already been made and we remain focussed on delivering services locally and improving our offer to residents.
Some of the positive benefits to the services and support we are offering include:
- Commitment to invest £1billion in improving and repairing our homes over the next 5 years with a focus on building and fire safety, warmer homes and regeneration.
- Providing an additional £3m annually over the next three years to tackle damp, mould and persistent repair issues on top of our existing investment programmes.
- An annual fund to help support our residents through the cost-of-living crisis. In 2022/23 we committed and delivered a spend of £2.5m supporting thousands of residents and from April 2023 this will be increased to £2.75m for the forthcoming financial year.
This transfer does not impact day to day service delivery to any of our residents and you can continue to contact us and access services in the same way as you do now. It means that:
- You continue to live in the same home with services provided locally by the teams you already know.
- Your tenancy/lease agreement will stay the same – only the name of your landlord will change to The Riverside Group Ltd. Your rights, including rents and service charges, whether you are a tenant, shared owner or leaseholder, will be protected.
- Riverside will continue to deliver the pledges it made when One Housing joined the Group
- We continue our commitment to ongoing improvement of services and the delivery of our Resident Engagement Strategy that we have worked with you to develop.
Find out more about our partnership with Riverside here: One Housing and Riverside Group Partnership | OneHousing
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Thank you for taking part in the consultation on the proposed “Transfer of Engagements” to Riverside
One Housing joined The Riverside Group as a subsidiary in December 2021. As part of our integration to become one single housing association, we recently held a seven-week consultation with residents. We sought your views and feedback on the proposal that we complete the “Transfer of Engagements” process – the formal name for the integration of the two organisations – on or before 31 March 2023.
This consultation period closed on Wednesday 1 February 2023. Thank you to all those who took the time to share with us your views.
Our Board is currently reviewing the findings. We will write to all residents again soon with the results of the consultation.
If the process continues as proposed, from April 2023 your landlord will be The Riverside Group Limited. As stated previously, we believe that this transfer is the best option for our residents and our local communities. Local services will continue to be provided by the teams you know, and your tenancy or lease will be unaffected.
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Consultation on a proposed “Transfer of Engagements” to Riverside closes tomorrow, 1 February 2023
Having joined The Riverside Group as a subsidiary in December 2021, our Board is now proposing to begin integration into Riverside through a “Transfer of Engagements”. The proposed transfer would mean that all our assets and liabilities, including ownership of our homes, would transfer to Riverside and they would become your new landlord.
Before we make the final decision, we would like to seek your comments and feedback on the proposal.
How to have your say
You should have received a letter inviting you to share your comments and feedback on the proposal along with a copy of Frequently Asked Questions and information on how to respond.
Each letter has been coded with a unique ID that is personal to you.
The closing date for responding online or by telephone is at 4pm on Wednesday 1 February 2023.
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Last chance to have your say on a proposed “Transfer of Engagements” to Riverside
Having joined The Riverside Group as a subsidiary in December 2021, our Board is now proposing to begin integration into Riverside through a “Transfer of Engagements”. The proposed transfer would mean that all our assets and liabilities, including ownership of our homes, would transfer to Riverside and they would become your new landlord.
The six-week consultation period on the proposed “Transfer of Engagements” ends at 4pm on Wednesday 1 February 2023.
Please take this opportunity to share with us your views on the proposed transfer to Riverside.
What are the benefits of the transfer?
We believe that a transfer to Riverside is the best option for our residents and our local communities. It would mean that:
- You continue to live in the same home with services provided locally by the teams you already know.
- Your tenancy/lease agreement will stay the same – only the name of your landlord will change to The Riverside Group Ltd. Your rights, including rents and service charges, whether you are a tenant, shared owner or leaseholder, will be protected.
- Riverside will continue to deliver the pledges it made when One Housing joined the Group, including the £1 billion for improving and repairing homes over the next 5 years and the £2.5m per year to support communities and livelihoods.
- We continue our commitment to ongoing improvement of services and the delivery of our Resident Engagement Strategy that we have worked with you to develop.
How to have your say
You should have received a letter inviting you to share your comments and feedback on the proposal along with a copy of Frequently Asked Questions and information on how to respond.
Each letter has been coded with a unique ID that is personal to you. Whichever way you decide to respond, your comments will go to BMG, our survey partner, and will be confidential.
If you have questions, or accessibility or translation requirements which are not met in the letter you received, please call BMG on 0800 358 0337.
What happens next
Once the consultation has concluded, we will provide you with feedback on the comments received and explain how we have taken account of your views in coming to our final decision.
Should the transfer to Riverside go ahead, we, One Housing Group, will serve you with a formal notice confirming the transfer and notifying you of any changes to where and how you should pay your rent and service charges.
If you would like to give us feedback, we must receive postal returns by Monday 30 January 2023 and online and telephone surveys by 4pm on Wednesday 1 February 2023.
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Don’t miss your chance to have a say on the proposed “Transfer of Engagements” to Riverside
Having joined The Riverside Group as a subsidiary in December 2021, our Board is now proposing to begin integration into Riverside through a “Transfer of Engagements”. The proposed transfer would mean that all our assets and liabilities, including ownership of our homes, would transfer to Riverside and they would become your new landlord.
We believe that a transfer to Riverside is the best option for our residents and our local communities. It would mean that:
- You continue to live in the same home with services provided locally by the teams you already know.
- Your tenancy/lease agreement will stay the same – only the name of your landlord will change to The Riverside Group Ltd. Your rights, including rents and service charges, whether you are a tenant, shared owner or leaseholder, will be protected.
- Riverside will continue to deliver the pledges it made when One Housing joined the Group, including the £1 billion for improving and repairing homes over the next 5 years and the £2.5m per year to support communities and livelihoods.
- We continue our commitment to ongoing improvement of services and the delivery of our Resident Engagement Strategy that we have worked with you to develop.
The six-week consultation period on the proposed “Transfer of Engagements” ends at 4pm on Wednesday 1 February 2023.
This is your chance to share with us your views on the proposed transfer to Riverside.
How to have your say
You should have received a letter inviting you to share your comments and feedback on the proposal along with a copy of Frequently Asked Questions and information on how to respond.
Each letter has been coded with a unique ID that is personal to you. Whichever way you decide to respond, your comments will go to BMG, our survey partner, and will be confidential.
If you have questions, or accessibility or translation requirements which are not met in the letter you received, please call BMG on 0800 358 0337.
What happens next
Once the consultation has concluded, we will provide you with feedback on the comments received and explain how we have taken account of your views in coming to our final decision.
Should the transfer to Riverside go ahead, we, One Housing Group, will serve you with a formal notice confirming the transfer and notifying you of any changes to where and how you should pay your rent and service charges.
If you would like to give us feedback, we must receive postal returns by Monday 30 January 2023 and online and telephone surveys by 4pm on Wednesday 1 February 2023.
We look forward to hearing from you.
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Celebrating one year anniversary of our partnership with the Riverside Group
On 1 December last year, One Housing and Riverside officially joined forces, forming a partnership which we believe will make us Better and Stronger together.
Since then, we’ve been working together to form one fully merged organisation as well as working to deliver on six key pledges we made.
One of those key pledges was to keep our promises and be accountable to you, publishing an annual report on our progress.
Read on to find out what we’ve done this year, how we’re delivering against our five other pledges and what we’ll be doing for the rest of the year as we continue our journey towards the creation of a fully merged organisation.
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December 2022 issue of the Resident Newsletter
The December 2022 issue of our Resident Newsletter has been sent to our residents via email. If you missed it, you can now read it here.
This issue has lots of stories and updates for you including our new Noise App, Government’s cap on social housing rents, change of our building insurance provider, one year anniversary of our partnership with Riverside and recent updates to MyOneHousing portal.
We hope you enjoy the read.
To make sure you never miss an email from us, please check your spam folder and add ask@onehousing.co.uk to your email contact list. If you use Gmail, please check the 'Promotions' tab and drag your message to the Primary tab at the top of your Gmail interface to indicate it’s important.
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September 2022 issue of the Resident Newsletter
The September 2022 issue of our Resident Newsletter has been sent to our residents via email. If you missed it, you can now read it here.
This issue has lots of stories and updates for you including tips to help you prepare for winter, our new consultation on Customer service principles, Resident Engagement Strategy and recent update to the MyOneHousing portal.
We hope you enjoy the read.
To make sure you never miss an email from us, please check your spam folder and add ask@onehousing.co.uk to your email contact list. If you use Gmail, please check the 'Promotions' tab and drag your message to the Primary tab at the top of your Gmail interface to indicate it’s important.
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Helping Hand Fund
If you have financial difficulties, struggle to pay your bills or need help to replace household appliances, we are here to help.
Through our new £500K Helping Hand Fund, which is paid for by the Riverside Foundation as part of our partnership with the Riverside Group, we can provide small grants and other practical short-term support for households. Please call us on 0300 123 9966 or complete a self-referral form via your MyOneHousing account.
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Resident Newsletter – July 2022
The July 2022 issue of our Resident Newsletter has been sent to our residents via email. If you missed it, you can now read it here.
This issue has lots of stories and updates for you including details of support available to residents concerned about the cost-of-living crisis, our new Community Fund, and new services available within your MyOneHousing account.
We hope you enjoy the read.
