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Tenancy Intervention Officers to support residents
We are committed to providing safe homes in safe communities.
To help us achieve this, we have recruited Tenancy Intervention Officers who joined our Community Safety Team to help residents with additional needs and those struggling to sustain their tenancies.
If you have any concerns and would like to speak to a member of the team, please contact us via ask@onehousing.co.uk.
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Community Fund is open for applications
Do you run a TRA, community group or any small organisation that supports our residents? If so, this Fund could be for you!
We have made £250,000 available to help fund projects that promote opportunities and wellbeing and tackle poverty in our communities.
If you have an idea that could make a difference, we want to hear from you. There is no closing date and will come back to you as soon as we have assessed your application.
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Join our West and Island Resident Panels
We are looking for residents to join our West and Island Resident Panels.
With meetings four times a year, and with the support of our teams, this is your chance to scrutinise our services in detail, suggest improvements and tackle local issues.
Interested? Read more about the roles on our website.
To apply, please submit your CV and cover letter to residentengagement@onehousing.co.uk. Please put 'RP Member' in the subject line.
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Your Resident Newsletter - May 2023
The May 2023 issue of our Resident Newsletter has been sent to our residents via email. If you missed it, you can now read it here.
To make sure you never miss an email from us, please check your spam folder and add ask@onehousing.co.uk to your email contact list. If you use Gmail, please check the 'Promotions' tab and drag your message to the Primary tab at the top of your Gmail interface to indicate it’s important.
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Scrutiny Panel needs your help
Following your feedback during our Resident Engagement Strategy consultation, we were pleased to be supporting residents to create a new Scrutiny Panel which will review customer-facing services and recommend improvements.
The resident Panel Members have chosen to review the services provided by the Customer Contact Centre for their first inspection. They need your help to learn more about how residents experience our services. If you're interested in mystery shopping or feeding back about services, please contact us via residentengagements@onehousing.co.uk.
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Do you live in the East region? If so, then join our East Resident Panel as a Member
At One Housing, we value our residents’ insights and local expertise, and we understand that nobody knows more about what’s best for a community than the people who form it.
As a Resident Panel Member, you’ll have the opportunity to influence how we improve our services by giving a voice to your community, ensuring we are aware of residents’ concerns and overseeing local improvements.
You’ll also hold us to account, provide welcome scrutiny and help us to develop new policies.
If you’re selected as a Panel Member, you’ll be fully supported in getting used to the systems we use and how our Resident Panels work. You’ll get to spend time with fellow Panel Members and the One Housing officers supporting their work, forming important community relationships and working together to achieve good outcomes.
To apply, please submit your CV as well as a cover letter to residentengagements@onehousing.co.uk. In your letter, please tell us a little bit about your motivation for applying and any skills or experience you think would come in useful in the role.
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Join our Customer Services Committee
As part of the Resident Engagement Strategy consultation in 2022, residents told us that they wanted more influence in shaping and improving services in One Housing. We listened and now have a unique and exciting opportunity for two of our tenants to join the One Housing Customer Services Committee.
As a Resident Committee Member, you’ll make an important contribution to a Committee with wide-ranging responsibilities for scrutinising and reviewing customer-facing policies, performance and service delivery. This will include oversight of the delivery of our 2021-24 Customer Experience Strategy as well as overseeing our performance on customer services. You will work closely with other Independent Committee Members, Board members and the senior leadership team to make sure we achieve our objectives, while managing risk and delivering great services.
This is a remunerated role at a rate of £3,250 per year.
To learn more and to apply, please visit our website at https://onehousing.co.uk/about-us/our-people/our-governance-structure. The closing date for applications is 6pm Monday 13 March 2023.
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Our TRA Toolkit will help you set up a TRA in your community
Our Tenant and Residents’ Associations (TRAs) help to make sure that residents have a voice and can share their views. By being involved with your local TRA, you can stay informed about issues affecting your local area, organise neighbourhood events and activities, and discuss service improvements with One Housing on a regular basis.
To help you set up a TRA in your local area, we have developed a TRA toolkit. The document acts as a handy guide and provides information about our Resident Engagement Officers, funding and practical help, positions of responsibility, constitution and local service agreements.
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Update on the delivery of our Resident Engagement Strategy
During our Resident Engagement Strategy consultation residents told us they would like to get involved in shaping, scrutinising, and improving our services.
Following your feedback, we were pleased to support residents to create a new Scrutiny Panel which will review customer-facing services and recommend improvements.
The Panel Members held their first meeting on Wednesday 16 November 2022 and will shortly be deciding on their first inspection area. They'll need your help to learn more about how residents receive our services and to undertake the inspections. If you're interested in mystery shopping or feeding back about services, please contact our Resident Engagement Team via residentengagements@onehousing.co.uk.
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December 2022 issue of the Resident Newsletter
The December 2022 issue of our Resident Newsletter has been sent to our residents via email. If you missed it, you can now read it here.
This issue has lots of stories and updates for you including our new Noise App, Government’s cap on social housing rents, change of our building insurance provider, one year anniversary of our partnership with Riverside and recent updates to MyOneHousing portal.
We hope you enjoy the read.
To make sure you never miss an email from us, please check your spam folder and add ask@onehousing.co.uk to your email contact list. If you use Gmail, please check the 'Promotions' tab and drag your message to the Primary tab at the top of your Gmail interface to indicate it’s important.
