FAQs

If you need to report an emergency repair, you should always call us on 0300 123 9966 to make sure we can deal with it as soon as possible.  

You can report routine repairs via MyOneHousing or by emailing ask@onehousing.co.uk.

If you've lost your key fob to communal areas or you just need an additional set for other members of your household, please contact us.

If your key fob has been stolen or misplaced, please let us know and confirm your address details when contacting us, as we may be able to deactivate it for you.

Call us on 0300 123 9966 or email ask@onehousing.co.uk

If your meter is not located inside your home or in an individual casing outside the property, it will be in a meter cupboard inside the communal areas of the building.

Some communal cupboards have landlord equipment located inside as well as individual flat meters, so we may implement restricted access that requires us to provide you with access rather than a key. In other cases where your meter is in a dedicated cupboard, we will be able to provide you with a key for access as and when you require it.

Please note that all communal area cupboards are to be kept clear of personal items as they present a fire safety hazard and that these areas are routinely checked and cleared if items are left in those spaces.

We like to conduct joint estate inspections with residents as this helps us to get a greater understanding of concerns that residents might have about the community they live in.

If you would like to join your Property Manager on an estate inspection, please contact us on 0300 123 9966 or email ask@onehousing.co.uk so that we can agree a suitable date and time to meet with you.

If you have noisy neighbours, it can sometimes be difficult to address the issue. If you'd prefer writing to your neighbour, you can download our 'Dear Neighbour' letter template HERE.

To report noise nuisances, please contact your local council’s environmental health department. You can find their details HERE.

Safer neighbourhoods teams play a vital role in keeping London's communities safe by focusing on crime and anti-social behaviours within the community.

You can find your local SNT and what's happening in your area HERE.

You should call 999 immediately if any of the following apply:

• Is it an emergency?
• Does it feel like the situation could get heated or violent very soon?
• Is someone in immediate danger?
• Do you need support right away?

If you've witnessed or been the victim of a crime, please report it to the police via their website HERE or call 101.