Scrutiny Panel needs your help

Following your feedback during our Resident Engagement Strategy consultation, we were pleased to be supporting residents to create a new Scrutiny Panel which will review customer-facing services and recommend improvements.

The resident Panel Members have chosen to review the services provided by the Customer Contact Centre for their first inspection. They need your help to learn more about how residents experience our services. If you're interested in mystery shopping or feeding back about services, please contact us via residentengagements@onehousing.co.uk.