Update on the delivery of our Resident Engagement Strategy

During our Resident Engagement Strategy consultation residents told us they would like to get involved in shaping, scrutinising, and improving our services.

Following your feedback, we were pleased to support residents to create a new Scrutiny Panel which will review customer-facing services and recommend improvements.

The Panel Members held their first meeting on Wednesday 16 November 2022 and will shortly be deciding on their first inspection area. They'll need your help to learn more about how residents receive our services and to undertake the inspections. If you're interested in mystery shopping or feeding back about services, please contact our Resident Engagement Team via residentengagements@onehousing.co.uk.