We know that it’s very upsetting to get your bicycle stolen. As bike theft is one of the most prevalent crimes, please read our tips to keep your bike safe and out of the hands of thieves.

We’ve received reports of bogus calls made from the following telephone number: 0116 502 2016. The caller claims to be from One Housing and requests photos and other details.

If you receive a call from this number, please don’t engage. Any requests from us for that kind of information would be accompanied by some other type of communication e.g., a letter.

The July 2022 issue of our Resident Newsletter has been sent to our residents via email. If you missed it, you can now read it here.

This issue has lots of stories and updates for you including details of support available to residents concerned about the cost-of-living crisis, our new Community Fund, and new services available within your MyOneHousing account.

We hope you enjoy the read.

As temperatures are exceptionally high this week, here are some tips to keep you and your loved ones safe.

Outside

• Try to keep out of the sun between 11am to 3pm, when UV rays are strongest.
• Take water with you if you have to go out. Apply sunscreen before you leave and wear a wide-brimmed hat – and try to walk in shady areas.
• On car journeys, make sure babies, children, older or sick people aren’t left alone in parked cars as these can heat up very quickly. This also applies to pets.

Inside

• Keep your home or office cool by closing curtains or shutters on rooms that face the sun.
• Turn off non-essential lights and electrical equipment – they generate more heat.
• Drink plenty of fluids and avoid excess alcohol.

Generally, try to do as little as possible, particularly during the hottest parts of the day. Learn how to spot the signs of dehydration or heatstroke – and please remember to check on older people or sick neighbours, family or friends every day.

For more information on staying safe in the heat, click here.

When it’s warm outside, we open our windows and doors more frequently. However, please remember about the dangers this can bring for young children living above the ground floor.

If you have window opening restrictors, please use them.

If you have a balcony, keep the door locked when you are not using it.

Please also consider installing a child-proof gate that you can keep locked when you are not in the room and don’t want to lock the balcony door. You must never allow young children access to a balcony when an adult cannot be present.

For more balcony safety tips, please visit our website.

Do you run a TRA, community group, or club that supports One Housing or Riverside residents?

If so, you could benefit from our new £250,000 Community Fund.

Through the Riverside Foundation, we’ve made £250,000 available in 2022/23 to help fund projects that promote opportunities and wellbeing and tackle poverty in our communities.

There are three levels of funding:

— under £3,000, which has a relatively simple bidding process

— between £3,000 – £10,000, which requires slightly more input

— grants above £10,000 for which we’ll require some more detailed information to ensure the money will make a really big difference to our residents.

There’s no closing date and we’ll come back to you as soon as we’ve assessed your application.

For more information or to request an application form, please email residentengagements@onehousing.co.uk.

We know that some of our residents experience issues with lifts in their blocks. Unfortunately, we are unable to repair them as quickly as we would like due to a global shortage of components such as drivers, control panels, relays, push stations and buttons.

The delay is likely to last for the next few months and affects everyone, not just One Housing.

Our contractors are working hard to find replacement parts from a variety of suppliers to reduce repair times wherever possible.

We appreciate your patience and understanding while we find solutions to this issue.