Resources & Learning

The Resources & Learning page is a space for all residents to access articles and information (both written and visual) relating to key issues in resident engagement as identified by you, the residents of Riverside. In creating this space, the intention is to offer residents an opportunity to access materials (mostly external materials) that can help stimulate critical thinking, understanding and debate in relation to issues that you have told us matter to you.

At the bottom of the page, you'll find space to raise Questions and Ideas to discuss with each other as well as a space to make Requests for more content or new topics.

The Task & Finish Group identified the following themes below at its first meeting, and the corresponding resources are reflected on the right:

1. Organisational culture: how do we embed a culture of resident engagement cross TRG?

2. Communication (1): the importance of communicating candidly with residents, even if the news is not what they ideally want to hear, rather than hiding from the residents concerned.

3. Communication (2): the importance of facilitating effective upward flows of communication, not just top-down.

4. Best practice in service-user engagement: being prepared to learn not only from other social landlords but from outside of the housing sector – education, health, retail sector, manufacturing etc.

5. Identity and labels: the way in which we describe residents/customers – whatever the rationale and however well-intended - is problematic, and can lead to residents/customers feeling somewhat alienated from their landlord.

6. ‘Lip service’: the importance of delivering sustainably on promises made at a given point in time. Words and commitments are not enough.

7. Scope of the Task & Finish Group: should this be limited to landlord decision-making (influencing of)? Or should this include community development work?

8. Learning and development in RE: staff also need to be upskilled in this area, if a culture of engagement is to be established.

9. Learning from the past: previous reviews of RE in both organisations would be helpful. (NB Progress report on current OH Scrutiny on Resident Voice would be very helpful here.)

10. Resident voice (1): some residents are fearful of/uncomfortable with current resident engagement practices, and this needs to be borne in mind when developing an RE strategy.

11. Resident voice (2): this is not only about statements made but tone and format. Latter can be visual, for example.

12. Learning to engage: can some residents buddy up with experienced residents, in order to learn how to engage effectively?

13. National and local: the importance of developing local platforms for community engagement within a national strategy.

The Resources & Learning page is a space for all residents to access articles and information (both written and visual) relating to key issues in resident engagement as identified by you, the residents of Riverside. In creating this space, the intention is to offer residents an opportunity to access materials (mostly external materials) that can help stimulate critical thinking, understanding and debate in relation to issues that you have told us matter to you.

At the bottom of the page, you'll find space to raise Questions and Ideas to discuss with each other as well as a space to make Requests for more content or new topics.

The Task & Finish Group identified the following themes below at its first meeting, and the corresponding resources are reflected on the right:

1. Organisational culture: how do we embed a culture of resident engagement cross TRG?

2. Communication (1): the importance of communicating candidly with residents, even if the news is not what they ideally want to hear, rather than hiding from the residents concerned.

3. Communication (2): the importance of facilitating effective upward flows of communication, not just top-down.

4. Best practice in service-user engagement: being prepared to learn not only from other social landlords but from outside of the housing sector – education, health, retail sector, manufacturing etc.

5. Identity and labels: the way in which we describe residents/customers – whatever the rationale and however well-intended - is problematic, and can lead to residents/customers feeling somewhat alienated from their landlord.

6. ‘Lip service’: the importance of delivering sustainably on promises made at a given point in time. Words and commitments are not enough.

7. Scope of the Task & Finish Group: should this be limited to landlord decision-making (influencing of)? Or should this include community development work?

8. Learning and development in RE: staff also need to be upskilled in this area, if a culture of engagement is to be established.

9. Learning from the past: previous reviews of RE in both organisations would be helpful. (NB Progress report on current OH Scrutiny on Resident Voice would be very helpful here.)

10. Resident voice (1): some residents are fearful of/uncomfortable with current resident engagement practices, and this needs to be borne in mind when developing an RE strategy.

11. Resident voice (2): this is not only about statements made but tone and format. Latter can be visual, for example.

12. Learning to engage: can some residents buddy up with experienced residents, in order to learn how to engage effectively?

13. National and local: the importance of developing local platforms for community engagement within a national strategy.

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Page last updated: 21 Nov 2024, 03:59 PM