Category Our services Show all
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Helping you to find a job or training
Our Employment and Training Team is available to support all residents so you can take the next steps in finding the right job or career path for you.
If you’re concerned about job security, need help finding your dream job or would like to access additional training, we’re here for you. Please follow the link below to learn more about our offer, which includes:
- Free pre-employment training which we run in partnership with Learning Curve
- English, Maths, and Digital Skills Level 2 qualification, as well as Nail Technology courses run in partnership with Free2Learn
- Employability training
- Barista and cleaning training
- And much more
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How to report a noise nuisance
Our Community Safety Team continues to work hard to keep our neighbourhoods safe and enjoyable for all.
One of our most common reports is noise disturbance within homes affecting nearby neighbours. We understand that everyone has different tolerance levels and high-density neighbourhoods are made up of people with different lifestyles, but some noise could be considered anti-social behaviour such as loud music being played at inappropriate hours.
If your neighbours are disturbing you, we would advise that you try speaking to them first if you feel able to. We realise, of course, that some people may feel uncomfortable or perhaps slightly anxious about doing that. If that's the case, why not try writing to them? You can use our 'Dear Neighbour' letter or write your own version if the wording here doesn't quite fit.
However, if you feel the noise you are experiencing is excessive and you believe it could be anti-social behaviour, you can report it to us by;
- Completing our online form
- Calling us 0300 123 9966 (Monday-Friday 8am-6pm)
- Emailing ask@onehousing.co.uk
Following your report, the Community Safety Team will review your report and make contact with you and will carefully consider any reports made in relation to noise. Actions may or may not be taken in line with the terms and conditions of our tenancy conditions and anti-social behaviour policy.
If the noise reported is anti-social behaviour, the team will ask you to use the Noise App to assist with their investigations.
What is the Noise App
The Noise App can be used to record noise nuisance up to 30 seconds every time there is a problem. It’s secure and free to use – you don’t have to leave your home to record any noise disturbances. You can then send the recordings directly to us so we can assess any reasonable steps available for us to take.
This will help us tackle the problem, particularly if we need the evidence to go to court. We can also show neighbours how they are inconveniencing other residents, which is normally all we need to do to address the problem.
Please note that the Noise App will need to be used in conjunction with a current ‘open’ case of noise nuisance that has already been reported to us.
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Enrol onto a unique pre-employment training
We're pleased to have partnered with Learning Curve to help support you to learn new skills and improve your chances of gaining meaningful employment.
We offer courses in a range of areas, with a guaranteed job interview once the course is complete.
What will you get
- Courses are Government Funded, so there’s no cost to complete
- Guaranteed job interview on completion of course
- Nationally recognised qualifications
- £5 travel bursary to attend face to face sessions
- £25 reward upon completion of any course
What courses do we have available
- Health and Social Care
- Hospitality
- Warehousing
- Security
- Creating a business start-up
How to join
Register your interest by clicking on this link and attend one of our enrolment and information sessions which will take place at Arlington Conference Centre, 220 Arlington Road, London, NW1 7HE
- 22 November, 10.30am-1pm
- 24 November, 12.30pm-2.30pm
If you have any queries or questions, please contact the Employment and Training Team at employmentandtrainingteam@onehousing.co.uk
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Contacting our Customer Service Centre
We’re working hard on improving our services following the launch of our Customer Experience Strategy last year. We’ve been using feedback from our customer surveys to help us change what we do so we can answer your calls more quickly and respond to more queries right first time.
Our busiest days are Mondays and Tuesdays between 9am and 12pm so unless it’s an emergency you may find it easier to call a bit later in the day.
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On the job to get you into work
Our Employment and Training Team is available to support all residents so you can take the next steps in finding the right job or career path for you.
If you’re concerned about job security or if you’re struggling to find work, our dedicated team of experts can provide you with personal one-to-one advice and guidance on everything from writing winning CVs and attention-grabbing covering letters, to building confidence when you land an interview and filling in skills gaps for jobs where you might not fit the job description 100%.
If you’re interested in the service, please get in touch via employmentandtrainingteam@onehousing.co.uk.
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September 2022 issue of the Resident Newsletter
The September 2022 issue of our Resident Newsletter has been sent to our residents via email. If you missed it, you can now read it here.
This issue has lots of stories and updates for you including tips to help you prepare for winter, our new consultation on Customer service principles, Resident Engagement Strategy and recent update to the MyOneHousing portal.
We hope you enjoy the read.
To make sure you never miss an email from us, please check your spam folder and add ask@onehousing.co.uk to your email contact list. If you use Gmail, please check the 'Promotions' tab and drag your message to the Primary tab at the top of your Gmail interface to indicate it’s important.
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You can now report heating repairs via MyOneHousing
We’ve been working hard to improve MyOneHousing, our safe and secure self-service portal, to enhance your experience and offer more services.
As things can sometimes go wrong and need repairing, if you’re a tenant, you can now use your online account to report issues related to heating such as problems with electric, gas or heat interface units, hot water, radiators, or thermostat.
Please note that between October-March, any heating and hot water related issues will be treated as an emergency, and you’ll be advised to call our Customer Service Centre.
Between April-September, you’ll be able to raise non-urgent heating, radiator and thermostat-related issues via the portal and book an appointment.
We also have self-help information videos available to help you resolve smaller issues.
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Our new Resident Engagement Strategy is now available
Listening to our residents and ensuring your voice is at the heart of decision-making is very important to us.
We’re delighted to announce the launch of our new Resident Engagement Strategy which was co-created with residents to signify the start of a stronger partnership to improve our services.
The Strategy sets out new and enhanced ways of partnership working to meet the diverse needs of our residents and involve everyone more effectively in scrutiny, service planning, decision-making and service delivery. It also aims to strengthen community participation and engagement across all areas where we build our homes.
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Her Majesty Queen Elizabeth II’s State Funeral
Following the recent confirmation of Her Majesty Queen Elizabeth II state funeral, it has been announced that Monday 19 September 2022 will now be a Bank Holiday.
As a mark of respect, One Housing offices will be closed on Monday 19 September 2022. Our out of hours service will be in place to respond to emergency issues. If you need to report an emergency repair, please call us on 0300 123 9966.
Please note that central London will be very busy and there will be road closures in place. This may have an impact on our ability to attend emergency appointments in some areas of London.
If you need to report a routine repair on the day, please use your MyOneHousing account or email us at ask@onehousing.co.uk.
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Resident Newsletter – July 2022
The July 2022 issue of our Resident Newsletter has been sent to our residents via email. If you missed it, you can now read it here.
This issue has lots of stories and updates for you including details of support available to residents concerned about the cost-of-living crisis, our new Community Fund, and new services available within your MyOneHousing account.
We hope you enjoy the read.
