You can now report heating repairs via MyOneHousing

We’ve been working hard to improve MyOneHousing, our safe and secure self-service portal, to enhance your experience and offer more services.

As things can sometimes go wrong and need repairing, if you’re a tenant, you can now use your online account to report issues related to heating such as problems with electric, gas or heat interface units, hot water, radiators, or thermostat.

Please note that between October-March, any heating and hot water related issues will be treated as an emergency, and you’ll be advised to call our Customer Service Centre.

Between April-September, you’ll be able to raise non-urgent heating, radiator and thermostat-related issues via the portal and book an appointment.

We also have self-help information videos available to help you resolve smaller issues.