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How to report a noise nuisance
Our Community Safety Team continues to work hard to keep our neighbourhoods safe and enjoyable for all.
One of our most common reports is noise disturbance within homes affecting nearby neighbours. We understand that everyone has different tolerance levels and high-density neighbourhoods are made up of people with different lifestyles, but some noise could be considered anti-social behaviour such as loud music being played at inappropriate hours.
If your neighbours are disturbing you, we would advise that you try speaking to them first if you feel able to. We realise, of course, that some people may feel uncomfortable or perhaps slightly anxious about doing that. If that's the case, why not try writing to them? You can use our 'Dear Neighbour' letter or write your own version if the wording here doesn't quite fit.
However, if you feel the noise you are experiencing is excessive and you believe it could be anti-social behaviour, you can report it to us by;
- Completing our online form
- Calling us 0300 123 9966 (Monday-Friday 8am-6pm)
- Emailing ask@onehousing.co.uk
Following your report, the Community Safety Team will review your report and make contact with you and will carefully consider any reports made in relation to noise. Actions may or may not be taken in line with the terms and conditions of our tenancy conditions and anti-social behaviour policy.
If the noise reported is anti-social behaviour, the team will ask you to use the Noise App to assist with their investigations.
What is the Noise App
The Noise App can be used to record noise nuisance up to 30 seconds every time there is a problem. It’s secure and free to use – you don’t have to leave your home to record any noise disturbances. You can then send the recordings directly to us so we can assess any reasonable steps available for us to take.
This will help us tackle the problem, particularly if we need the evidence to go to court. We can also show neighbours how they are inconveniencing other residents, which is normally all we need to do to address the problem.
Please note that the Noise App will need to be used in conjunction with a current ‘open’ case of noise nuisance that has already been reported to us.
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Would you like to transform your local area?
Would you like to get involved and make small scale improvements to your local area? Perhaps you would like to create a communal garden or have other ideas on how to improve your neighbourhood.
If so, please submit your application for the Environmental Improvement Bid. The successful projects will receive funding up to £3000 to transform local areas.
For more information and to apply, please contact our Resident Engagement Team via residentengagements@onehousing.co.uk
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Are you a One Housing resident aged 18-25 living in Hackney? If so, then join our East Resident Panel as a Member
At One Housing we value our residents’ insights and local expertise, and we understand that nobody knows more about what’s best for a community than the people who form it.
As a Resident Panel Member, you will have the opportunity to influence how we improve our services by giving a voice to your community, ensuring we are aware of residents’ concerns and overseeing local improvements.
You will also hold us to account, provide welcome scrutiny and help us to develop new policies.
If you are selected as a Panel Member, you will be fully supported in getting used to the systems we use and how our Resident Panels work. You will get to spend time with fellow Panel Members and the One Housing officers supporting their work, forming important community relationships and working together to achieve good outcomes.
To apply, please submit your CV as well as a cover letter to residentengagements@onehousing.co.uk. In your letter, please tell us a little bit about your motivation for applying and any skills or experience you think would come in useful in the role.
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September 2022 issue of the Resident Newsletter
The September 2022 issue of our Resident Newsletter has been sent to our residents via email. If you missed it, you can now read it here.
This issue has lots of stories and updates for you including tips to help you prepare for winter, our new consultation on Customer service principles, Resident Engagement Strategy and recent update to the MyOneHousing portal.
We hope you enjoy the read.
To make sure you never miss an email from us, please check your spam folder and add ask@onehousing.co.uk to your email contact list. If you use Gmail, please check the 'Promotions' tab and drag your message to the Primary tab at the top of your Gmail interface to indicate it’s important.
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Would you like to be our next Resident Customer Services Committee Member?
During our Resident Engagement Strategy consultation residents told us they would like to get involved in shaping, scrutinising, and improving our services.
We now have a unique and exciting opportunity for two of our tenants to join the One Housing Customer Services Committee. Putting your skills, passion and experience into practice, this governance role will allow you to make a valuable contribution to the delivery of our strategic objectives. You’ll receive a renumeration of £3,250 per year.
As a Resident Committee Member, you’ll make an important contribution to the Committee with wide-ranging responsibilities for scrutinising and reviewing customer-facing policies, performance and service delivery. This will include oversight of the delivery of our 2021-24 Customer Experience Strategy as well as overseeing our performance on customer services. You will work closely with other Independent Committee Members, Board members and the senior leadership team to make sure we achieve our objectives, while managing risk and delivering great services.
To learn more and to apply, please follow the link below. The closing date for applications is 6pm Monday 17 October 2022.
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Our new Resident Engagement Strategy is now available
Listening to our residents and ensuring your voice is at the heart of decision-making is very important to us.
We’re delighted to announce the launch of our new Resident Engagement Strategy which was co-created with residents to signify the start of a stronger partnership to improve our services.
The Strategy sets out new and enhanced ways of partnership working to meet the diverse needs of our residents and involve everyone more effectively in scrutiny, service planning, decision-making and service delivery. It also aims to strengthen community participation and engagement across all areas where we build our homes.
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Our £250K Community Fund is now open – bid now!
Do you run a TRA, community group, or club that supports One Housing or Riverside residents?
If so, you could benefit from our new £250,000 Community Fund.
Through the Riverside Foundation, we’ve made £250,000 available in 2022/23 to help fund projects that promote opportunities and wellbeing and tackle poverty in our communities.
There are three levels of funding:
— under £3,000, which has a relatively simple bidding process
— between £3,000 – £10,000, which requires slightly more input
— grants above £10,000 for which we’ll require some more detailed information to ensure the money will make a really big difference to our residents.
There’s no closing date and we’ll come back to you as soon as we’ve assessed your application.
For more information or to request an application form, please email residentengagements@onehousing.co.uk.
