Join our Island Resident Panel

At One Housing we value our residents’ insights and local expertise, and we understand that nobody knows more about what’s best for a community than the people who form it. We now have a unique opportunity for one of our residents to join the Island Resident Panel.

As a Resident Panel Member, you will make an important contribution in a role with wide-ranging responsibilities for example: reviewing customer-facing policies, scrutinising performance and service delivery and being consulted about the best approach for residents. The role will include oversight through a resident perspective of our 2021-24 Customer Experience Strategy and 2022-2025 Resident Engagement Strategy. You will work closely with other Resident Panel Members, Officers, and the senior leadership team to make sure we achieve our objectives and deliver great services.

Representing residents at the Resident Panel is an important role and means that you will be making suggestions and decisions for the benefit of all residents whilst bring your experience as a resident to the discussions. However, whilst collectively working with fellow residents on the Panel, Resident Panel Members will need to see beyond their personal interests and work for the benefit of all residents. You are not expected to be an expert in all the areas that Panels address but you will be able to deal with information and contribute to effective decision making. Induction, training and ongoing support will be provided to the successful candidates.

The Resident Panels each meet four times a year. As well as the formal meetings you will also be expected to attend other meetings to support wider communication of resident views and be consulted in between meetings. Quarterly meetings generally last 2.5 hours and are held in the early evening. To apply for this role, you must be a resident of One Housing, either a tenant or a leaseholder and this must be your sole residence.

One Housing is committed to equality and diversity. We consider that greater diversity on our Resident Panels strengthens our decision-making and allows us to better serve our customers. As such, we welcome and encourage applications from candidates from all backgrounds. A personal commitment to self-development and learning, diversity and inclusion and a strong empathy with and commitment to One Housing’s social purpose and values are a requirement for this role.

If you are selected as a Panel Member, you will be fully supported in getting used to the systems we use and how our Resident Panels work. You will get to spend time with fellow Panel Members and the One Housing officers supporting their work, forming important community relationships and working together to achieve good outcomes.

If you wish to apply, please fill in the application form and return it to rmiah@onehousing.co.uk. Please put 'RP Member' in the subject line.

The closing date for applications is Monday 16 January 2023.