Change of our building insurance provider

As your landlord and the freeholder of the building, we’re responsible for insuring the building against damage.

Please note that from 1 December 2022, we’ve moved our insurance provider from Zurich to Protector. If you're a leaseholder or shared owner, you don't need to take out building insurance yourself as this is covered by your service change. If you experience damage to your property such as walls or ceilings e.g., following a storm, water leak or fire, please contact Protector. If you have a managing agent, please report your claim to them instead.

If, as a leaseholder you sublet your property, you should hold separate Landlord insurance. To make an insurance claim for a leasehold property, our insurer must speak directly with the leaseholder.

Please be advised that we don’t insure your furniture, electrical appliances or personal belongings such as jewellery or clothes – this is your responsibility.

We recommend that all residents think about taking out home contents insurance to protect your possessions against fire, flooding, theft and other risks, such as accidental damage. You can source your insurance through a scheme such as MyHome* or via an independent insurance provider.

*Please note we’re not affiliated to the My Home scheme and we provide their details for information only. We’re not involved in the provision of any cover.

Learn more about the insurance