Repairs policy - new video out now

Repairs are one of the most important services we provide. But whose responsibility is it when your door lock needs replacing? Or your electrical wiring needs repairing? Or the living room needs redecorating? How about when a smoke alarm battery needs replacing? Or some minor plaster cracks need filling?

The answer to these and other key questions can be found on our new Riverside and One Housing Repair Policy video, now available on our website.

In simple terms, this short video explains our responsibilities, your responsibilities, and our service standards. It shows you how to report repairs via the MyOneHousing app, and how quickly you can expect them to be dealt with. Take a look for yourself ➡️ Repairs Policy video