Flower and Dean

Getting our services right is our top priority. To help us achieve this, we are bringing something different to your neighbourhood.

Please join us on Thursday 27 October to learn more about our new Neighbourhood Natter programme and to tell us what services and activities you would like to see in your area. You will also have a chance to meet your local One Housing Team.

Date: Thursday 27 October 2022
Time: 4pm-7pm
Venue: 41 Flower and Dean Walk, Spitafields, London, E1 6QT

There will be refreshments and activities for children so we hope you will be able to come with your family.

If you have any questions in the meantime, please contact us at ask@onehousing.co.uk(External link).

During our Resident Engagement Strategy consultation residents told us they would like to get involved in shaping, scrutinising, and improving our services.

We now have a unique and exciting opportunity for two of our tenants to join the One Housing Customer Services Committee. Putting your skills, passion and experience into practice, this governance role will allow you to make a valuable contribution to the delivery of our strategic objectives. You’ll receive a renumeration of £3,250 per year.

As a Resident Committee Member, you’ll make an important contribution to the Committee with wide-ranging responsibilities for scrutinising and reviewing customer-facing policies, performance and service delivery. This will include oversight of the delivery of our 2021-24 Customer Experience Strategy as well as overseeing our performance on customer services. You will work closely with other Independent Committee Members, Board members and the senior leadership team to make sure we achieve our objectives, while managing risk and delivering great services.

To learn more and to apply, please follow the link below. The closing date for applications is 6pm Monday 17 October 2022.

Apply today

If you’re getting certain benefits or tax credits, you may be able to get a payment to help with the cost of living.

If you’re eligible, you’ll be paid automatically in the same way you usually get your benefit or tax credits.

You could get up to 3 different types of payment depending on your circumstances on a particular date or during a particular period:

• a Cost of Living Payment, if you get a qualifying low income benefit or tax credits
• a Disability Cost of Living Payment, if you get a qualifying disability benefit
• a Pensioner Cost of Living Payment, if you’re entitled to a Winter Fuel Payment for winter 2022 to 2023

These payments are not taxable and will not affect the benefits or tax credits you get.

If you cannot see the payment in your bank, building society or credit union account, you can report it via the GOV.UK website.

If you have financial difficulties, struggle to pay your bills or need help to replace household appliances, we are here to help.

Through our new Helping Hand Fund, which is paid for by the Riverside Foundation as part of our partnership with the Riverside Group, we can provide small grants and other practical short-term support for households up to £500. Please call us on 0300 123 9966 or complete a self-referral form via your MyOneHousing account.

Tower Hamlets Council is encouraging residents to get active. Whether you want physio advice to get you started or are interested in strength and body classes, there are plenty of activities to get you moving.

Scan the QR code in the flyer below or email enquiries@tgo-activate.com(External link) to receive emails about what’s coming in your area.

Do you run a TRA, community group, or club that supports One Housing or Riverside residents?

If so, you could benefit from our new £250,000 Community Fund.

Through the Riverside Foundation, we’ve made £250,000 available in 2022/23 to help fund projects that promote opportunities and wellbeing and tackle poverty in our communities.

There are three levels of funding:

— under £3,000, which has a relatively simple bidding process

— between £3,000 – £10,000, which requires slightly more input

— grants above £10,000 for which we’ll require some more detailed information to ensure the money will make a really big difference to our residents.

There’s no closing date and we’ll come back to you as soon as we’ve assessed your application.

For more information or to request an application form, please visit our website.

We’re delighted to work with non-profit organisation Tutors United to provide free weekly lessons in Maths and English to school children in years 4, 5 and 6 (8-11 years old) over the 2022/23 academic year.

This service can have a huge impact on pupils who have fallen a bit behind and would like to improve their performance at school. Tutors United recruit and train university students to deliver exciting hour-long sessions that complement the national curriculum.

• After just eight hours of English tuition, EAL pupils progress on average two sub-levels in English.

• After 12 hours of tuition, pupils improve their performance in Maths by 35%.

Online and face-to-face sessions at the Flower and Dean Community Centre will begin in October.

To register your child, click here. Spaces are limited, so sign up now to avoid disappointment!

If you have financial difficulties, struggle to pay your bills or need help to replace household appliances, we are here to help.

Through our new £500K Helping Hand Fund, which is paid for by the Riverside Foundation as part of our partnership with the Riverside Group, we can provide small grants and other practical short-term support for households. Please call us on 0300 123 9966 or complete a self-referral form via your MyOneHousing account.

Residents in Tower Hamlets can benefit from free advice on welfare benefits, debt, housing and other areas of social welfare law, with the Tower Hamlets Community Advice Network (THCAN). The network brings together a range of organisations to offer impartial information for residents, and all advice centres listed on the website meet the requirements of the Advice Quality Standard (AQS).

Resources include:

• Money and debt advice
• Benefits advice
• Employment advice
• Legal advice services
• Housing advice

To find out how they can help you, visit Home - THCAN

To help relieve some of the pressure caused by price rises on food, Tower Hamlets Council has partnered with Swan Housing Association to open a Food Store available to all residents living in the borough.

Residents can pick up large amount of food at a low cost every two weeks. There will also be household items available such as toiletries and cleaning products.

• 10am - 12pm, Room 5 at The Reach Community Hub
• 1.30pm - 4.30pm, The IT Room at Bow Cross Community Hub (available from Tuesday 16 August 2022)