Scrutiny panel is here

Following your feedback during our Resident Engagement Strategy consultation, we were pleased to support residents to create a new Scrutiny Panel, the resident-led body charged with the job of inspecting different services provided by One Housing. It has been made up of a number of residents, including those living in your local area.

First up for their inspection is our Customer Service Contact Centre.   

“This is our own process,” said one member, “it isn’t being imposed by officers of One Housing – and we very much want to have your opinion as to the most important aspects of the Contact Centre. Your comments will influence the areas that we investigate.  

“If you have suggestions or comments to make, we would be happy to hear from you. You can contact us via the Resident Engagement Team at residentengagements@onehousinggroup.co.uk.”